Further information is the attached documents:
Patient Information Notice
Children's Privacy Information Notice
All documents can be found in the Church Place & Johnstonebridge waiting rooms.
09 April 2018 Sudden surge in demand on hospital Emergency Departments
A SURGE is currently being experienced in the number of people attending Emergency Departments in Dumfries and Stranraer.
Dumfries and Galloway Royal Infirmary had 37 people in its new Emergency Department at 1 pm today – around double the usual number.
The high volume of attendees coincides with the end of the Easter holidays and a period of good weather.
However, with regret and apologies, some elective procedures have had to be postponed today due to the demands being placed on resources.
Many people being referred to Emergency Departments are currently facing much longer waits than we would want to see – as an unusually large number of serious cases are triaged as a priority.
This briefing on the demands currently being experienced by Emergency Department resources at both Dumfries and Galloway Royal Infirmary and Galloway Community Hospital is provided for your information.
Any enquiries should go to Dumfries and Galloway Health and Social Care Partnership Communication and Engagement Manager Rod Edgar, by calling 01387 241061 or emailing email@example.com
27 February 2018 Do we have your current mobile phone number?
27 February 2018 Why does the receptionist need to ask what's wrong with me?
05 December 2017 Your New Hospital in Dumfries
DUMFRIES & GALLOWAY ROYAL INFIRMARY (DGRI)
Tel: 01387 246246 (Switchboard)
The following services will remain at the old DGRI, which is now called the Mountainhall Treatment Centre:
- Renal Dialysis and out-patients
- Opthalmology day surgery and out-patients
- Therpy Services including: Dietetics, Audiology, Occupational Therapy, Physiotherapy, Speech & Language Therapy services.
- Podiatry and Community Rehabilitation services from Nithbank.
- Diabetes and Diabetic Retinopathy services from Crichton Hall.
The new 111 service provided by Houston's Coaches has commenced operations to and from the new hospital. Bus timetables are available on the D&G Council website www.dumgal.gov.uk/timetables.
- Car parking is free.
- The new site has 980 parking spaces within its boundary and is covered by CCTV to improve security.
- Patients attending outpatient clinics can access a dedicated parking area adjacent to the main entrance.
- There are 68 "Blue Badge" disabled parking spaces at the new hospital - 34 at the main entrance and 34 close to the Emergency Department and Orthopaedic Outpatient Department.
- There is also 40 electric car charing points.
- There are dedicated "drop off" spaces at the main entrance.
05 December 2017 Do you have a muscle or joint problem?
Is it interfering with your life or work?
Do you want to know how you can help yourself?
For advice and selfcare information you can:
Download: "MSK Help" app free from app stores
Phone: The MSK Advice & Triage Service on 0800 917 9390
Speak to the trained advisors who will direct you to key advice to help you. If required they can send your details to your local NHS service.
Lines are open Monday to Friday, 9 am to 5pm.
0800 numbers are free to call from mobiles and landlines.
You must be aged 16 or over to use this service.
For walking sticks, splints & appliances contact your Surgery.
20 November 2017 SPIRE
Our new GP patient data reporting tool SPIRE will be switched on this month to allow us to contribute to local and national anonymous information which will help us plan for services for our community. More information can be found at spire.scot if you have concerns.
Every day three babies leave UK hospitals with an detected life-threatening heart condition. Learn how to spot the signs before it's too late.
H = Heart rate, Is your baby’s heart rate too fast or too slowly – it should normally be 100-160 beats per minute?
E = Energy, Is your baby sleepy, quiet or floppy? Are they too tired to feed, or falling asleep during feeds?
A = Appearance, Is your baby a pale, waxy, dusky, blue, purple, mottled or grey colour?
R = Respiration, Is your baby breathing too fast or too slowly – it should normally be 40-60 breaths per minute?
T = Temperature, Is your baby persistently cold to touch – particularly their hands and feet?For your free info pack email
firstname.lastname@example.org or visit
15 August 2017 Did you know you can order your repeat prescriptions online?
ORDER YOUR REPEAT MEDICATIONS ONLINE
IT IS QUICK, SIMPLE AND EASY - JUST ASK AT RECEPTION FOR DETAILS OR VISIT THE PATIENT ACCESS SECTION OF THIS WEBSITE.
We now have the facility to allow our patients to order repeat prescriptions online. As well as ordering via your computer you will be able to access the system via an app which is available for smartphones and tablets.
All you have to do is request a registration letter from Reception and we will generate registration details such as a PIN and Access I.D. You then enter these details onto the system together with some security questions and you will have access to your repeat medication history.
When ordering please remember to tell note in the Patient Message section where you would like to pick up your medications and allow the usual 48 hours for the Doctors to sign your prescription and for it to be made available at the Pharmacy. Please note if you choose one of the Pharmacies in Lochmaben or Lockerbie, you will need to allow longer for your prescription to be received by them.
Following the departure of Dr Crosby we have been unsuccessful in recruiting a replacement GP. You may be aware from the media that there is a nationwide shortage of GP’s. Many other areas across Scotland are facing similar issues and recruitment to GP vacancies is very challenging.
We have been reviewing the services we currently provide to ensure that we maintain the current high level of service to all patients registered at the practice and have been fortunate in obtaining the services of Dot Kirkpatrick, who is an experienced and knowledgeable member of the Prescribing Support Pharmacy Team from Dumfries & Galloway Health Board and an Independent Prescriber. Dot will hold clinics at the Moffat Surgery on a Tuesday afternoon to provide support for patients who have medication issues or long term conditions.
Examples of initial areas of responsibility will include:
- Pain management
- Dealing with patients concerns about their medication including adverse reactions (intolerance) or any changes to their medication
- Being a point of contact for medicines information
- Providing support for patients newly discharged from hospital who have different medication
Our Practice Nurse, Karen Calvert, is an experienced practitioner who will assist with triage to ensure continuity of care. You can make a telephone appointment with Karen who will determine if you require a further consultation with either herself or a GP.
Please remember that we have other resources which you can take advantage of including our website:
Our text reminder service has been proving popular with patients. The Practice will send a message to your mobile to remind you of your appointment. If this is of interest we would be grateful if you could inform the reception staff of your up-to-date mobile number.